Visa, Mastercard and other cards shown at checkout, plus Klarna where it is offered (pay in 30 days or in 3 instalments). We never store the full card number — only a token, last four digits, brand and expiry so you can reuse a bound card.

If a charge fails, check the card is enabled for online payments and that the billing name matches. Support cannot complete a payment for you over email.

ALIGC refunds the original payment method within 48 hours of a return arriving. Binding a card (or finishing Klarna) at checkout is how we know where to send that money, and how we reduce stolen-card abuse. Guest checkout still starts with your email; the card step comes next, not instead of it.

Write to support@aligc.com with the order number as soon as you can. If the warehouse has not scanned the parcel out, we can usually cancel and refund in full. After dispatch we cannot intercept every carrier, so the reliable path is to refuse the delivery or use the prepaid return. Address changes follow the same rule: possible before dispatch, rarely after.

Prices include VAT where VAT is due, unless a product page says otherwise. Delivery is added before you pay. After dispatch you can download a receipt from the order in your account, or ask support to email a PDF. ALIGC sells to consumers; we do not run a B2B VAT-reverse-charge checkout.

Enter a code in the bag before you pay. Each code has a minimum spend, category or expiry — those rules are shown on the deals page. Codes do not usually stack with each other. Flash prices already beat the local radar; a coupon may still apply if the deal says so. If a code fails, check the city, the basket total after other discounts, and that the code has not expired.

In-stock items ordered before 18:00 on a working day are picked the same day. After 18:00, weekends and UK bank holidays, dispatch moves to the next working day. Tracking appears when the carrier scans the parcel, not at the moment you pay. Full windows and charges: delivery policy.

Standard delivery is free over €49 after discounts. Below that, checkout shows the live rate (typically from €3.95). Express starts from €4.95 where your postcode allows it. A few bulky lines have their own oversize fee on the product page.

Yes, to the European countries listed at checkout, with home delivery or pickup points. Typical EU transit is 2–10 working days after dispatch. If a country or postcode cannot be served, checkout will say so before you pay. We do not currently ship to the USA, Australia or destinations under sanctions.

Wait for the first scan for up to 24 working hours after the dispatch email. If tracking then stalls for 3 working days, or shows delivered and you have checked neighbours, reception and any pickup shop, email support with photos. We open a carrier trace and resend or refund if the parcel cannot be found. Use track order with your order number.

Pickup points are offered at checkout where the carrier has coverage. Collect within the holding period (usually 7 days) or the parcel returns to us. A neighbour or workplace reception can sign for a home delivery unless the order is marked for your hands only. You are responsible for an address the driver can actually find.

Tell us within 7 days of delivery for the ALIGC no-questions return. UK and EU distance-selling law also gives most shoppers 14 days to cancel unused goods — we honour whichever period is longer. Faulty items are different: you can reject many faults within 30 days and you have further rights for months after that. Read the full returns and refunds policy.

No reason is needed for a change of mind. There is no restocking fee. A prepaid label is in the box; if it is missing, ask support for a new one. Do not pay a post-office counter rate without talking to us first. Returns from countries we do not serve may be at your cost unless the item is faulty.

We refund the original payment method within 48 hours of the warehouse scanning the return in. Banks then take 3–5 working days to show it. Klarna refunds appear on the Klarna plan. We refund what you paid (after coupons). Standard outbound delivery is refunded if the whole order comes back, or if the leftover basket would have qualified for free delivery.

We do not hold an exchange stockroom. Return the original (free) and place a new order for the size you want. Support can reserve the new line for 24 hours if you ask. If the replacement is cheaper, the return refunds the extra; if it is dearer, you pay the difference on the new order.

Photograph the box and the product, then email us. We will replace or fully refund, including delivery — you should not use a change-of-mind slot for a legal fault. Under the Consumer Rights Act 2015 you can reject many faults within 30 days. After that we repair or replace; if that fails you can still get a refund or price reduction.

Change-of-mind returns do not apply to unsealed cosmetics or intimate jewellery, perishable goods, personalised items, opened digital downloads you agreed to start, or gift cards. Those exceptions never remove your rights if the product is faulty or not as described.

Every product page shows the cheapest comparable local price we measured this morning in your city. If you still find the same new product cheaper within 25 km and 14 days of delivery, send us the proof. We refund the difference to your card and email a voucher of the same amount. Details and exclusions: price promise.

A clear photo of a shelf ticket, a dated till receipt, or a screenshot that shows the shop, product, price and date. You do not have to buy the cheaper item. Membership-club, trade-only, obvious error prices and different pack sizes do not qualify. One claim per order line.

Use Sign in in the header to create an account or open the one you have. Forgot password sends a reset link to the mailbox (on this demo store it is simulated). To export or delete personal data, use account settings or email privacy@aligc.com. We keep invoices for the UK accounting period even after an account is closed. Full detail: privacy notice.

We never sell personal data. Marketing emails go out only with consent (or a lawful soft opt-in for existing customers) and every one has unsubscribe. Order and dispatch messages are not marketing. Cookie analytics run only if you accept them — see the cookie policy.

The seller is ECOMMERCE STORE LTD, company number 16873650, registered in England and Wales, office 14 Bramley Gardens, Herne Bay, Kent CT6 7DS. ALIGC is the trading name. Legal pages: legal notice, terms of sale, about us.

Unless a page is marked refurbished or ex-display, items are new and sourced for retail. Brand names belong to their owners; we are the retailer, not the manufacturer. Stock is reserved when you pay. If a line sells out between click and pick, we refund that line and ship the rest unless you ask us to cancel everything.

Screens differ; a small shade shift is not automatically a fault. A wrong model, missing part or a description that does not match is a fault — contact us for a replacement or refund, not only a change-of-mind return. Include photos and the order number.

Email support@aligc.com or use the contact form. Sophie Williams’ team replies in English, German, French, Spanish, Italian and Dutch, seven days a week. Average first reply is 42 minutes. Please include the order number. We do not run a public walk-in counter at the registered office.